Wynn96 Privacy Policy – Your Personal Data Protection

01 Introduction

Wynn96 values the privacy of every member and user on our platform. As a responsible online entertainment platform, we understand that your trust in us depends not only on the enjoyment of gaming, but also on the confidence that your personal information is handled with full integrity and professionalism.

This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. It transparently explains the types of data we collect, the purposes for collection, how we protect your data, and the rights you hold regarding your personal information.

We have never sold, and will never sell, your personal information to any third party for commercial purposes. Every piece of data we collect has a clear purpose, and we only retain your data for as long as necessary to fulfill that purpose.

02 Information We Collect

Wynn96 collects various types of information to ensure our platform functions properly and delivers the best experience to every member. The information we collect falls into several main categories:

Registration & Identity Information:

• Full name as it appears on your identification document.
• Date of birth for age limit verification (18 years and above).
• Active email address and mobile phone number.
• Passwords are stored in encrypted form (we never store passwords in plain text).
• Identity document (MyKad or passport) for the KYC process.

Financial Information:

• Bank account details for processing deposits and withdrawals.
• E-wallet details (Touch 'n Go, GrabPay) used for transactions.
• In-platform deposit and withdrawal transaction history.

Platform Usage Information:

• In-platform game history, betting, and activity records.
• IP address, device type, operating system, and web browser used.
• Approximate location data based on IP address.
• Session times and duration, pages visited, and navigation patterns.

03 How We Use Your Data

Every piece of information we collect is used for specific and lawful purposes. wynn96 does not use your data beyond the scope defined in this policy:

• Account Management: Creating, verifying, and managing your member account, including required KYC processes.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and any suspicious activity.
• Customer Support: Providing effective assistance and resolving any inquiries or complaints you may have.
• Important Communications: Sending account-related notices, security updates, and transaction information.
• Service Improvements: Analyzing usage patterns to improve platform performance and user experience.
• Legal Compliance: Meeting legal obligations and reporting requirements to relevant authorities.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.

04 Information Sharing

Wynn96 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where data sharing is necessary and lawful:

• Trusted Service Providers: We share necessary data with payment technology providers, identity verification platforms, and infrastructure providers that help us operate the platform. All such providers are bound by strict confidentiality agreements.
• Legal Requirements: Your information may be disclosed to Malaysian authorities if required by law, court order, or official investigation.
• Fraud Prevention: In cases of suspected serious fraud or money laundering, we may share relevant information with the appropriate authorities or financial institutions.
• Business Transfers: In the event of a merger, acquisition, or sale of wynn96 assets, user data may be transferred to the new entity — and you will be notified in advance.

In all of the above sharing cases, we ensure that only necessary data is shared and that recipients maintain data protection standards equivalent to our own.

05 Data Security

Protecting your personal data from unauthorized access, leaks, or misuse is our top priority. wynn96 implements multiple layers of technical and organizational security:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by industry-grade encryption.
• Secure Storage: Sensitive data, including financial information, is stored in encrypted format on strictly secured servers.
• Access Controls: Only authorized wynn96 staff with a legitimate business need may access member personal data.
• Continuous Monitoring: Our systems are monitored 24 hours a day to detect any unauthorised access attempts or suspicious activity.
• Two-Factor Authentication (2FA): Additional security features are available for all member accounts to prevent unauthorized access.
• Security Audit: Our platform undergoes regular security audits by independent third parties to ensure data protection standards are always up to date.

06 Cookies & Tracking Technologies

Wynn96 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for improvement purposes.
• Functional Cookies: Saving your preferences such as language and display settings for a convenient recurring experience.
• Analytics Cookies: Used to analyze traffic and usage patterns in aggregate, anonymous form.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the wynn96 platform.

07 Data Storage & Transfer

Your personal data is stored on servers located in secure data centers that meet international security standards. wynn96 retains your data for the period required based on the original purpose of collection and legal requirements:

• Active Account Data: Retained for the duration your account is active, plus an additional 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysia's accounting and financial legal requirements.
• Security Logs: Retained for 12 months for investigation and fraud prevention purposes.
• Communication Data: Emails and customer support records are retained for 2 years.

Once the retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to your identity. Where data must be transferred across borders for operational purposes, we ensure such transfers comply with all applicable legal requirements.

08 Your Rights as a User

In accordance with the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data held by us:

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 business days.

09 Children's Data

The wynn96 platform is strictly for adults aged 18 and above. We do not intentionally collect, store, or process personal data of minors.

• Our registration process includes strict age verification with KYC document checks.
• If we find that we have inadvertently collected data from a minor, the account in question will be immediately terminated and the data will be deleted.
• Parents or guardians who suspect their child has registered on our platform are asked to contact us immediately.

10 Privacy Policy Changes

Wynn96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features.

• Any material changes to this Privacy Policy will be communicated to members via an on-platform notice or email at least 14 days before taking effect.
• The "Last Updated" date at the top of this page will always reflect the latest version of the policy.
• Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised policy.
• You may request a copy of previous versions of our Privacy Policy through our support team if needed for reference.

We encourage you to review this page regularly to stay informed about how we protect your personal information.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to help:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the wynn96 platform
• FAQ: Visit our FAQ page for quick answers on privacy and data security

For data rights requests (access, correction, deletion), please clearly state the type of request and provide sufficient identifying information so we can process it accurately and promptly. We are committed to responding to all privacy-related enquiries within 14 business days.